For this assignment please use the attached ITIL V3 Official Introduction pdf. Submit your work in a MS Word document using the APA format / style, with an Title page, Abstract, Document body, and References. The focus of this first assignment is to describe IT Quality in general terms and then discuss some points about the first of the five ITIL books, Service Strategy.
1. Using scholarly articles or Internet research give a brief introduction to the meaning of IT Quality or IT Quality Assurance (one to three paragraphs are sufficient).
The following questions will use The Official Introduction to the ITIL Service Lifecycle which is already attached.
2. As a framework, describe in a few paragraphs, Why ITIL is successful.
3. Describe, in a high-level summary, the topics in Service Strategy and it’s purpose
4.In the ITIL Service Management Lifecycle, the book discusses functions and processes. Provide a summary of these two concepts, in your own words.
5. Discuss a summary of a Service Portfolio as presented in the text.
